Refund Policy

Refund & Return Policy

Effective Date: July 30th, 2025.

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At Healing Vitals, your satisfaction matters to us. We’re committed to providing high-quality wellness products made with integrity and purpose. Please review our policy below before placing an order.

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Returns

Due to the nature of our products and for health and safety reasons, we cannot accept returns on any opened or used items.

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If your item is unopened and in its original condition, you may request a return within 14 days of delivery. To begin a return, please contact us using the contact form on our website with your order number and reason for return. Return shipping costs are the responsibility of the customer.

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Refunds

Refunds are issued only for:

• Items returned unopened and unused within the 14-day return window

• Items received damaged or defective (with photo evidence)

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original payment method within 5–7 business days.

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Exchanges

We do not offer exchanges at this time.

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please email us at support@healingvitals.com within 7 days of delivery. Include your order number and photos of the issue so we can make it right.

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Final Sale Items

Gift cards, discounted bundles, and promotional items are considered final sale and not eligible for return or refund.

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Questions?

If you have any questions about our refund policy, please reach out to us using the contact us form on our website.